COVID-19 Updates

Event Updates: (Updated August 19, 2020) 

Please know that your safety is our #1 priority! We are partnering with Ticketmaster to address all fan questions regarding the cancellation and rescheduling of live events at the CAJUNDOME & Convention Center.

Ticketmaster has created a Help Center to provide fans guidance about what to do in the case that an event is cancelled or being rescheduled: http://bit.ly/2WqJw98. You can also see a full list of event updates here: https://www.ticketmaster.com/discover/eventupdates. Be sure to check back regularly or contact Ticketmaster Help Center at 1-800-653-8000 for additional information. For Ragin' Cajuns ticketing questions, visit ragincajuns.com.

With Governor Edward's Stay at Home Order in mind, our box office and Administrative Offices will be closed, beginning at 4pm March 23, until further notice. Any patrons that need to exchange or refund tickets previously bought at the Box Office, may do so once the Box Office reopens or by calling the Box Office Manager at 337-265-2113 and leaving a clear message with their name, phone number and the event name.  

The refund period for the rescheduled KISS concert is now open until September 12, 2020.  

For guests that purchased their tickets through Ticketmaster:
Patrons who purchased their tickets directly on Ticketmaster.com can log into their online account and click on their event tickets to request a refund. The refund period is only open for 30 days after a rescheduled event date has been announced. 

For guests that purchased tickets directly at the CAJUNDOME Box Office:
Please call the CAJUNDOME Box Office Manager at 337-265-2113. The CAJUNDOME is operating with limited staff and hours due to the pandemic, so please leave a clear message with your name, phone number and the event name and expect to hear back from the Manager within 7 days with refund information. We appreciate your patience during this time. 

We will also continue to make updates on any changes here on the CAJUNDOME & Convention Center's website, social media accounts and with the help of our media partners. Thank you to everyone who has supported us in the past and we look forward to creating many more wonderful memories in the future.

Thank you and stay safe,
CAJUNDOME & Convention Center Team

Cirque Du Soleil OVO

CIRQUE DU SOLEIL OVO has cancelled all CAJUNDOME performances due to the COVID-19 pandemic. Patrons who purchased tickets directly at the CAJUNDOME Box Office can exchange their tickets for a refunds once the Box Office reopens or by calling the Box Office Manager at 337-265-2113 and leaving a clear message with their name, phone number and event name. Those who purchased tickets online can expect a refund on their card of purchase within 30 days. 

Louisiana Comic Con

Louisiana Comic Con 2020 has canceled due to abundance of caution over COVID-19. Patrons can exchange their tickets at the CAJUNDOME Box Office once it reopens to receive their refund or by calling the Box Office Manager at 337-265-2113 and leaving a clear message with their name, phone number and event name. Those who purchased tickets online can expect a refund on their card of purchase within 30 days. 

Toughest Monster Truck Tour

The Toughest Monster Truck Tour originally set for March 20-21,and rescheduled to September 25-26, has been rescheduled to March 19-20, 2021. Previously purchased tickets are valid for the new dates or see below for refund information. 

REFUND INFORMATION

The refund period for Toughest Monster Truck Tour has closed.

 

Luke Bryan

The Luke Bryan: Proud to Be Right Here Tour originally scheduled for October 2 has been cancelled. 

REFUND INFORMATION

For guests that purchased their tickets through Ticketmaster:
Refunds will automatically be processed for patrons who purchased their tickets directly on Ticketmaster.com. Refunds will be processed within 30 days of cancellation announcement date. 

For guests that purchased tickets directly at the CAJUNDOME Box Office:
Please call the CAJUNDOME Box Office Manager at 337-265-2113. The CAJUNDOME is operating with limited staff and hours due to the pandemic, so please leave a clear message with your name, phone number and the event name and expect to hear back from the Manager within 7 days with refund information. We appreciate your patience during this time. 

KISS

Please be advised that the CAJUNDOME concert date for the KISS "End of the Road" World Tour has been rescheduled to Wednesday, October 6, 2021. 

 

Previously purchased tickets will be honored on the new date.

 

REFUND INFORMATION

For guests that purchased their tickets through Ticketmaster:
Fans can log into their Ticketmaster account, view their tickets, and request a refund now through September 12, 2020. Refunds will be processed within 30 days of request date. 

For guests that purchased tickets directly at the CAJUNDOME Box Office:
The deadline to request a refund is September 12. Please call the CAJUNDOME Box Office Manager at 337-265-2113. The CAJUNDOME is operating with limited staff and hours due to the pandemic, so please leave a clear message with your name, phone number and the event name and expect to hear back from the Manager within 7 days with refund information. We appreciate your patience during this time. 

Kane Brown

The Kane Brown Worldwide Beautiful Tour with special guest Russell Dickerson originally scheduled for April 25th has been rescheduled to Saturday, May 1, 2021, at the CAJUNDOME.

All previously purchased tickets will be honored on the new date. 

No ticket refunds are available at this time.

 

Lauren Daigle

In light of ongoing public health concerns, the Lauren Daigle show has been postponed to Friday, March 26, 2021.

 

Ticket holders should hold on to their tickets, which will be honored at the rescheduled date of March 26, 2021.

 

No ticket refunds are currently available. For more information on ticket refunds, visit AEG Presents.

Screening Site Information:

The COVID-19 screening site at the CAJUNDOME is no longer in operation.  Those experiencing symptoms should utilize the state's screening hotline 311 or contact their preferred healthcare provider for screening/testing information. 

LCG is in the process of expanding its 311 call center with medical professionals available to answer questions and pre-screen citizens over the phone. The call center is open for medical calls.

Screening checks:

1. They are experiencing symptoms of acute viral respiratory illness (coughing or shortness of breath) and/or a temperature greater than 100.4°
2. They are experiencing symptoms and are pregnant or considered high-risk*

*High risk individuals are:

1. Heathcare workers with direct contact with confirmed/suspected COVID-19 cases
2. Pregnant Women
3. Patients with immunocompromised conditions
4. Age 60 years or older
5. People living in communal settings such as (Nursing Facilities, Shelters, etc.)
6. Infants less than 10 weeks of age

“We all want this public health emergency to be over as soon as possible. As a result, we are taking steps in manageable time frames – two weeks to a month, where possible. At the same time, we are prepared to fight this battle as long as necessary to be successful. We are working to protect our healthcare system from overload that could result in contagion hot spots and a spike in mortality rates - as have been seen in other places.” stated Mayor-President Josh Guillory

According to the Louisiana Department of Health, the best way to prevent the spread of COVID-19 is to practice social distancing and good hygiene.