Know Before You Go

If you have questions about the CAJUNDOME & Convention Centers facility or an upcoming event take a look at our A - Z guide. If you have additional question or comments please contact Guest Services at (337) 265-2211.

Accessibility Information

CAJUNDOME & Convention Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act (ADA). Please View our Accessibility Page for more details. Guest Services is the designated contact department for all issues regarding accessibility of the facility call (337) 265-2211 with any questions.

  • Elevator & Escalator Accessibility
  • Hearing Impaired Accessibility
  • Parking Accessibility
  • Restroom Accessibility
  • Seating Accessibility
  • Service Animal Accessibility
  • Website Accessibility
  • Wheelchair Accessibility

Address & Phone Number

444 Cajundome Blvd.
Lafayette, LA 70506
Main Phone Number:
337-265-2100

ATM Locations

here are two automated teller machines (ATMs) for our patrons convenience, located in the CAJUNDOME.

  • In the Main Lobby
  • On the Upper Concourse between the stairs

Alcohol Beverage Policy

Alcohol is not permitted to be brought into the CAJUNDOME & Convention Center by any patron or employee. Alcoholic beverages may be purchased inside the arena and Convention Center. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. CAJUNDOME & Convention Center Management has the right to refuse service and terminate service at any time at their discretion.

Bag Policy

Large or over-sized bags are prohibited at the CAJUNDOME. All persons and bags are subject to search at entry by uniformed security guards.

(NOTE: This policy is subject to change depending on event/tour management. Please refer to the specific event page for more information.)

UL Clear Bag Policy: The Louisiana Ragin’ Cajuns implemented a clear bag policy effective August 2017.

The policy, which is part of a growing trend at professional and collegiate sporting venues across the country, will start with the 2017-18 competition season and will include all Ragin’ Cajuns’ venues that host ticketed events: Cajun Field (football), CAJUNDOME (men’s and women’s basketball), E.K. Long Gym (volleyball), M.L. “Tigue” Moore Field at Russo Park (baseball), Lamson Park (softball), and the Ragin’ Cajuns Track/Soccer Facility.

Each ticket holder, including children, may carry one approved clear bag, such as a one-gallon storage bag, plus a small purse.

The following bags will be permitted inside Louisiana Ragin’ Cajuns athletic facilities and are subject to search.

  • Clear plastic bag that does not exceed 12” by 6” by 12”.
  • Clutch or small purse, with or without a strap, that does not exceed 6.5” by 4.5”.
  • Equipment bag for necessary medical items.
  • Diaper bag for age-appropriate children accompanied by an adult.

Prohibited bags include, but are not limited to: large purses, coolers, briefcases, backpacks, fanny packs, mesh bags, or any bag larger than the permissible size. Tinted or printed-pattern plastic bags are not clear, so they will not be permitted.

A non-obstructive team logo on one side of a clear bag will be permissible. Licensed Ragin’ Cajuns clear bags will be available through the Ragin’ Cajuns Store and several area retailers.

Fans can wear or carry items such as binoculars, hand-held electronic devices and cameras (with lenses shorter than four inches) without carrying cases. Fans may carry in blankets and seat cushions that will be screened upon entry.

“Ragin’ Cajuns events are known for their family atmosphere. We’re continually enhancing the safety for our fans, families and friends,” said Joey Sturm, director of Public Safety and chief of police. “The new policy will speed up entry into games as an added improvement.”

Information about this new policy can be found by visiting www.RaginCajuns.com/clearbag

Box Office

For all information about the CAJUNDOME & Convention Center Box Office please visit the Ticketing Information page.

Cameras, Video Cameras, Audio Recorders

Professional cameras are prohibited at all events in the CAJUNDOME & Convention Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in the CAJUNDOME unless specifically approved. Please check in advance by calling 337-265-2100.

Child Tickets

Children under 1 year of age, generally do not need a ticket, provided the child sits in an adult's lap. However, age requirements for tickets are on a per event basis please check in advance by calling 337-265-2100.

Children - Lost

Lost children/parents should find the nearest CAJUNDOME & Convention Center Staff Member to notify security. Security will arrange search procedures.

Concessions

There are numerous concession stands and vendors throughout the CAJUNDOME & Convention Center. To view our delicious concession menu and vendor list please visit our menus page.

CAJUNDOME Concession Locations:

  • Main Lobby- Across from Sections 116 - 120
  • Upper Concourse East side- Across from Sections 209 - 214
  • Upper Concourse West side- Across from Sections 222 - 227
  • Bars- Across from Sections 119, 208, 227

Vendors Locations:

  • Main Lobby- Across from Sections 117 - 119
  • Upper Concourse East side- Across from Sections 209 - 214
  • Upper Concourse West side- Across from Sections 222 - 227

Directions

CAJUNDOME & Convention Center is conveniently located in Lafayette, LA between Houston, TX and New Orleans, LA on 1-10. We are 2.5 miles off of the interstate. Please visit our Directions page for detailed instructions and maps of the area.

Doors Open

Doors generally open 60 minutes prior to the event unless otherwise specifically noted. Please check in advance by calling 337-265-2100.

Drop-Off / Pick-Up Areas

CAJUNDOME & Convention Center offers a drop-off and pick-up area at Gate 12 on Reinhardt Drive/Souvenir Gate next to the Convention Center. Limousines, buses and cars will be allowed to drop-off and pick-up in this area. For a map of the CAJUNDOME Lots, please visit our Parking page.

Elevators

Elevators are available to our wheelchair, limited mobility and Suite Patrons. CAJUNDOME elevators are located on the East and West side of the arena and are accessible on the Main Concourse as well as the Upper Concourse. The South side elevator is only accessible from the Upper Concourse. Convention Center elevators. Please visit our accessibility page for more information.

Employment

CAJUNDOME, Convention Center and Artisan Creative Catering are equal opportunity employers committed to developing a culturally diverse workforce. Please visit our Employment page to fill out an application.

Emergencies & Evacuations

The CAJUNDOME is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at the CAJUNDOME or surrounding areas that might affect the arena operation.

Escalators

CAJUNDOME escalators are located on the far left and far right of the Main Lobby and go all the way to the Upper Concourse. Convention Center escalators are located in the front lobby. Please visit our accessibility page for more info.

First Aid

Certified EMS services are available at all events. The First Aid Room is located in the South Lobby on the Main Concourse. A person needing the services of EMS should alert any CAJUNDOME staff member for assistance.

Fraud

Contact the Louisiana Legislative Auditor (LLA) Hotline if you suspect the misappropriation (theft), fraud, waste or abuse of public funds by anyone. Information provided to the LLA Hotline may result in an investigation, audit or other review. When providing information to the LLA Hotline, please include the sufficient detail (describing who, what, where, when, why and how) to allow us to fully evaluate your information. Although we will consider anonymous information, providing us with your name and telephone number will allow us to contact you with any additional questions that we have. Your name and telephone number, as well as the status of complaints, are confidential. LLA Hotline - Phone: 1-844-50FRAUD, Fax: 1-844-40FRAUD, Online: ReportFraud.la or US Mail: P.O. Box 94397 Baton Rouge, LA 70804

Guest Conduct

The CAJUNDOME & Conventions Center is committed to providing an enjoyable family atmosphere. Guests using foul language or appearing intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. Shirts must be worn at all times. Noisemakers of any type are prohibited. Please contact CAJUNDOME Security if you need assistance.

Guest Services

Should any issues/concerns arise during your visit to our facility, please feel free to flag down the nearest CAJUNDOME & Convention Center Staff member for assistance.

The CAJUNDOME & Convention Center offers a text program where event updates and exclusive offers are sent to all our members. Our text program is also a way for our members to stay connected to staff while on site.

To become a member of our text club program text"CAJUN" to 74455. If you would like to report an issue/concern or are in need of assistance during an event, please text "ASSIST" to 74455. For guest that see something and would like to say something in regards to suspicious activity during an event please text "REPORT" to 74455 and tell a CAJUNDOME & Convention Center staff member immediately. Text STOP to 74455 to be removed from any list and end subscription to the service.

Building personnel will monitor messages received and respond accordingly. This service varies on an event-by-event basis. Questions or need further HELP in regards to this text program call 337-265-2209. Participation in our service is free of charge but standard carrier text messaging & data charges will apply.

Group Sales

For family shows, sporting events and select concerts, group discounts may be available for groups of 15 or more people. For more information about group sales, please visit our Group Sales page. 

Hotels

The CAJUNDOME & Convention Center is located in the Lafayette area near several hotels. For more information visit our Hotels page or contact the Lafayette Conventions and Visitors' Center at 337-232-3737.

Lost & Found

If you lose an item during an event, please contact CAJUNDOME Facility Services for assistance. Found items can be turned in to any CAJUNDOME Employee. For assistance on non-event days, please contact the CAJUNDOME at 337-265-2100.

Outside Vending

The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written CAJUNDOME authorization is strictly prohibited.

Parking

Parking for the CAJUNDOME is available in the CAJUNDOME Parking lots as well as across the street at The University of Louisiana at Lafayette’s Cajun Field. A tunnel under CAJUNDOME Boulevard permits easy crossing to the CAJUNDOME. Please see the Parking page for more information.

Private Events

The CAJUNDOME & Convention Center is available for private events. Please call Sharlene Chiasson at 337-265-2320 or email [email protected] for information regarding rental arrangements. You may also visit our Weddings & Private Events Page for more information.

Prohibited Items

For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, baby seats, strollers or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, hockey sticks , beach balls, parcels or packages, inflatables, or large bags of any kind.

Re-Entry

If you leave the arena, you may not re-enter unless you have an unused ticket.

Restrooms

Restrooms are located throughout CAJUNDOME for your convenience. All restrooms meet or exceed ADA specifications, please visit our accessibility page for more info.

Searches

In the interest of guest and staff safety, a search process may be required for some events in order to prevent guests from bringing into the arena unauthorized and prohibited items. Guests who refuse to submit to either visual or pat down searches shall be refused entry. Security officers will conduct these searches.

Seating Capacity

The CAJUNDOME has an adjustable capacity between 4,500 – 13,000. The Convention Center has an adjustable capacity between 20 - 2,000. 

Sign Interpreters

CAJUNDOME can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 15 days prior to the event and be approved by the performer. For details, please call Facility Services at 337-265-2211 or visit our accessibility page for more info.

Smoking Policy

Smoking is prohibited inside of the CAJUNDOME. A designated smoking area outside the arena is accessible on the Main Concourse East side or on the Upper Concourse East and West ramps.

Sponsorship Opportunities

Individuals and corporations can become a part of our BIG family. A select group of companies have the opportunity to harness the power of the CAJUNDOME to impact their marketing. Opportunities include: arena signage, outdoor marquee advertising, promotional programs, tickets, hospitality, and much more. Sponsorships are developed to reach each company’s unique needs. Please send direct inquiries to Adrienne Richard, Marketing Sales & Suite Director, [email protected] or visit our Partnership Opportunities page.

Suites

Experience a CAJUNDOME event from the comfort of a luxury suite. These newly renovated luxury suites can accommodate anywhere from 16 - 100 guests and include some of the finest amenities available. For more information regarding the purchase or event rental of a suite, please visit our Suite Rental & VIP Club page.

Tickets

Ticketmaster is the exclusive provider of ticketing services for the CAJUNDOME & Convention Center and its events. All guests should verify that they are purchasing their tickets through a verified Ticketmaster service at the time of purchase. Please see the verified purchase outlets below. To check if a ticket site is a verified Ticketmaster service provider, please call 337-265-2104.

To Purchase CAJUNDOME & Convention Center Event Tickets:

  • Visit the CAJUNDOME Box Office at 444 CAJUNDOME Blvd. Lafayette, LA 70506
  • Ticketmaster.com
  • Ticketmaster Charge-By-Phone at 1-800-745-3000

Please visit our Ticketing Information page for more info. 

Trade Show Vendors

If you are a trade show vendor and are looking to place your order for Electrical Service, Telephone/Internet Service, Equipment and/or RV Parking, click here for the order form. Once complete mail to: 444 CAJUNDOME Blvd, Lafayette, LA 70506 or fax to: 337-265-2265. Any questions should be directed to the Service Desk at 337-265-2208.

Water Fountains

 

For your convenience, water fountains are located on all concourse levels throughout the arena.

Website Accessibility

The CAJUNDOME & Convention Center is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assertive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos.

  • Accessibility Assistance: If you have difficulty using or accessing any element of this website or the CAJUNDOME & Convention Center mobile site, please feel free to call us at 337-265-2209 or email at [email protected] and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.
  • Actions: CAJUNDOME & Convention Center has taken a variety of steps and devoted resources to enhancing the accessibility of our website and mobile site. We have engaged an experienced accessibility consultant to ensure that our website and mobile site meets or exceeds applicable standards. We aim to comply with WCAG 2.0 accessibility standards up to level AA.
  • Ongoing Effort: At the CAJUNDOME & Convention Center, we are proud of the efforts that we have completed and that are in progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.
  • Feedback: Please contact us at 337-265-2209 or email us at [email protected] if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Please visit our accessibility page for more info.

Wheelchairs

Wheelchair escorts are provided through Facility Services. Please ask any CAJUNDOME Employee for assistance. To arrange services in advance please call Facility Services at 337-265-2211. Please visit our accessibility page for more info.

WIFI

FREE WIFI powered by LUS Fiber is now available in the CAJUNDOME & Convention Center.

Will Call

Guests who choose the Will Call ticketing option on Ticketmaster.com and notified Contest Winners can visit one of our friendly Box Office staff members to pick up their tickets in advance or on the day of the event. Call 337-265-2100 for more information or to verify that your tickets are ready for pick-up. Please visit our Ticketing Information page for more info.